FAQ

PRODUCT QUESTIONS

What payment methods do you accept?

We accept Visa, MasterCard, American Express and PayPal. 

What is your return policy? 

Due to the boutique nature of our products, we do not accept product exchanges, sizing exchanges or returns. If your item arrives damaged or you receive a different item from what you ordered, please contact us within 1 week and we will replace it for you. 

How long will it take for my order to ship?

It typically takes 2-7 business days to process the order before it is ready to ship.

When will you restock an item that is listed as out of stock?

Unfortunately, at this time, we cannot give any updates or estimated restocking times for products that are listed as out of stock.

How should I wash my Pointebrush items?

Apparel

These should be only washed with like colors. You can certainly machine wash the garments in warm water that is around 104°F/40°C. Keep in mind that you should only use non-chlorine bleach if necessary and do not iron the decorated (printed) areas. If the garments require dry-cleaning, you can use any solvent except the trichloroethylene. Tumble-dry these garments on medium.

Pillows

The pillowcase itself can be machine washed according to the above mentioned care instructions. However, the pillow instert should only be handwashed. 

How do I contact you?

You can email us by filling out the form on the Contact Us page and we’ll get back to you as soon as possible.

 

 

SHIPPING QUESTIONS

What shipping methods do you use?

We currently only offer ground shipping which may come from any of the major carriers (USPS, UPS or Fedex).

Do you offer expedited shipping?

We currently do not offer any expedited shipping methods.

Do you ship internationally?

Yes, we ship to most countries. 

How much does shipping cost?

Once you have added the products to your cart, you can calculate the shipping cost during the checkout process